Sounds like Best Buy, yes? What is it with "you've ruined Christmas"es there? enotsola got some of those when he worked there last Christmas. (In fact he gets them now that he's Xbox tech support, but, well, [Marvin voice] Microsoft, don't talk to me about Microsoft...)

I usually do my best to be nice to the retail slaves even if they are screwing up. That and food service are about the most thankless jobs there are and they don't need me making their day any worse.